Privacy Policy
This Privacy Policy is updated as of 08.02.2024.
This Privacy Policy sets out how BE ONE HOTEL Caldas da Rainha uses the personal data of its customers and potential customers in the context of the hotel services and reservations available on the website and the marketing policy developed by this entity.
BE ONE HOTEL Caldas da Rainha is defined by the highest standards of privacy and security, and we want to ensure that we can rely on your trust in the use of your personal data.
In compliance with Regulation (EU) No. 679/2016 of 27 April, hereinafter abbreviated as GDPR, we inform you that the processing of personal data collected for reservation purposes and/or in the consent form for commercial and marketing purposes by BE ONE HOTEL Caldas da Rainha is the responsibility of Pedro & Ana Lda, with a share capital of €650,000.00 (Six hundred and fifty thousand euros), headquartered at R. Almirante Cândido dos Reis n.º 64 - Hotel, 2500-125 Caldas da Rainha.
BE ONE HOTEL Caldas da Rainha respects the privacy of all its customers and is committed to protecting the personal data that each customer decides to share.
We advise you to read the following information carefully and in full.
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Definitions
This Privacy Policy is based on terms used by the European legislator in the General Data Protection Regulation (GDPR).
The Privacy Policy should be readable and understandable for the general public, customers, and business partners.
Personal data – Any information that allows identifying or making an individual identifiable, directly or indirectly, such as a name, identification number, location data, an online identifier, or other factors of the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
Data subject – Any identified or identifiable natural person whose personal data is processed by the data controller.
Data processing – Any operation performed on personal data, whether by automated means or not, including collection, storage, organization, consultation, use, transmission, erasure, or destruction.
Data processing restriction – Identifying stored personal data for the purpose of limiting its future processing.
Pseudonymization – Processing of personal data so that it can no longer be attributed to a specific data subject without additional information, which is kept separately and protected.
Data controller – The entity that determines the purposes and means of processing personal data.
Processor – A natural or legal person or organization which processes personal data on behalf of the controller.
Cross-border data processing – When data processing occurs in or affects more than one EU Member State.
Consent – A freely given, specific, informed, and unambiguous indication by which the data subject agrees to the processing of their personal data.
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Method of Data Collection
BE ONE HOTEL Caldas da Rainha may collect personal data online or offline, including when a reservation or service purchase is made via our website, by email, by phone, or in person.
Personal data for marketing purposes or commercial communications (services, products, promotions, events) is collected via online forms, personal or telephone contact, and only with the data subject’s consent.
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Legal Basis for the Use of Personal Data
In accordance with the GDPR, the collection of personal data is lawful when:
• Consent has been given;
• Processing is necessary for the conclusion or execution of a contract;
• Processing is required to comply with legal obligations;
• Processing is necessary for legitimate interests that do not override the data subject’s rights;
• Processing is necessary for legal claims.
BE ONE HOTEL Caldas da Rainha collects and processes personal data strictly under these conditions.
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Consent of Minors
Personal data of individuals under the age of 13 can only be processed with prior consent from the holders of parental responsibility, verified through appropriate documentation.
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Cookies
With prior consent, BE ONE HOTEL Caldas da Rainha uses cookies to improve user experience and personalize website functionalities. Cookies can be deleted or blocked in the browser settings, which may limit website functionality.
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Links
Our website may contain links to third-party websites with their own Privacy Policies.
BE ONE HOTEL Caldas da Rainha is not responsible for the content, cookies, or Privacy Policies of these sites.
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Purposes of Personal Data
Personal data collected for contract purposes may be used to:
• Confirm reservations;
• Send booking or stay-related communications;
• Request feedback via satisfaction surveys;
• Process payments for reservations;
• Respond to inquiries or requests.
Data collected for marketing purposes (with consent) may be used to:
• Send newsletters and commercial proposals;
• Communicate special offers, events, and promotions.
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Types of Collected Data
For reservations and contract execution:
• Name, Surname, Country, Phone/Mobile, Email
• Credit card details (holder, number, expiration date)
For marketing purposes:
• Name, Surname, Date of Birth, Address, Postal Code, Locality, Country, Phone, Email
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Security of Your Personal Data
BE ONE HOTEL Caldas da Rainha employs authentication, encryption, and physical and digital security measures to protect personal data, stored securely in encrypted cloud systems with access restrictions.
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Retention and Destruction of Data
• Contract-related data is kept only for the duration required to fulfill legal and contractual obligations.
• Marketing data is stored for a maximum of 4 years from consent, after which new consent is required.
• After expiration, data is securely and irreversibly destroyed.
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Sharing of Personal Data
Data may be shared with trusted subcontractors (e.g., IT, email, or marketing service providers) solely for the purposes described and under equivalent privacy and security standards.
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Withdrawal of Consent
Consent for marketing communications can be withdrawn at any time, free of charge. After withdrawal, BE ONE HOTEL Caldas da Rainha will cease all marketing communications and securely delete the related data.
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Rights of Data Subjects
In line with GDPR, you may request:
• Information about how your data is used;
• A copy or transfer of your data to another controller;
• Rectification or erasure of your data;
• Restriction or suspension of processing.
Requests can be made in writing to BE ONE HOTEL Caldas da Rainha, and responses will be provided within 1 month.
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Contact Information
BE ONE HOTEL Caldas da Rainha
R. Almirante Cândido dos Reis n.º 64 – 2500-125 Caldas da Rainha – Portugal
Email: info@beonecaldas.com
Phone: +351 262 839 320
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Complaints
If you are dissatisfied with our use of your data, you may contact the National Data Protection Commission (CNPD):
Rua de São Bento, n.º 148, 3º, 1200-821 Lisbon
Tel: +351 213 928 400 | Email: geral@cnpd.pt
